Tim Lambert makes coffee every morning.
OK, that’s not the boldest statement one can make about a person. But like with many things, there’s more to the story.
Tim usually arrives at least a half hour before everyone else. As part of his morning routine, he makes a pot of coffee so it will be ready for the people who usually show up between 7:30 and 8:30 a.m. If you think that’s nice, you should take into consideration that he doesn’t drink the coffee he makes. He has a French-press coffee mug that he prefers.
A few months ago, I came to the office early, and I saw him working on both the coffee pot and his French press. He said decided to still make the coffee after he got his Christmas present because it was nice for people to come into the office with a full pot of coffee ready. (And, truth be told, he makes the best pot of coffee out of everyone!) The funny thing is not many people in the office knows about Tim making that first pot of coffee.
That’s really the mark of a good person: They do good things without looking for praise or attention. They just do the right thing.
Another coffee-flavored example
I saw Tim do another good deed last week during our new webinar series for our Sage 300 Construction and Real Estate customers, coincidentally called Coffee Break with Practical Software Solutions.
As our Sage Construction and Real Estate implementer, Tim was on the Coffee Break webinar while David Sexton gave a presentation about helpful hints for year-end processes for Sage 300 Construction and Real Estate. A few days earlier, Tim gave the same presentation for our Sage 100 Contractor customers. During that webinar, Tim demonstrated how there’s a year-end checklist in one of the drop-down menus for easy reference.
However during the Sage 300 CRE presentation, David went to do the same thing. However, this time it wasn’t there. The checklist was there the last time David had looked, but it was suddenly gone. He was really concerned because like Tim had mentioned in the other presentation, this is a really useful tool to help guide users through year-end.
We wanted these meetings to be short and sweet because we know how busy our construction customers can be. Since there was a lot to cover, David really couldn’t stop mid-flow to find out what happened. But instead of doing research after the fact, Tim picked up his phone and stepped outside the meeting room. With the door open a crack, I could hear that he had reached someone at Sage’s help desk within minutes. And he was back a moment later with a simple answer. It turns out that Sage had just recently moved the year-end checklist from inside the program to its own website.
Tim didn’t have to do that in the middle of the presentation. We send out a wrap-up e-mail, so it could have waited until later. Or, he could have left it for David to do. But Tim, being the good person he is, wanted to help both David and our customers. It paid off when one of customers responded with a gracious thank you for all the information we provided when he received the follow-up e-mail.
That’s why I’m thankful to work at a place like Practical Software Solutions. The people here truly are interested in helping, whether it’s our customers or each other.
And speaking of being thankful, I’d also like to take this opportunity to wish everyone a safe and happy Thanksgiving!