Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Receive Live Remote Assistance

Start by contacting Practical Software Solutions support by phone at 704-721-6800 or by e-mail to discuss the details of your issue. If a technical support representative is available to give Live Remote Assistance, they will go through the following steps with you:

Step 1: You will be directed back to this page to initiate the screen-sharing session. Complete the fields on this page, select your support representative from the drop-down menu and click the Submit button. You must connect to Live Remote Access from the computer on which your system is installed.

Step 2: You will be prompted to download a small virus-free plug-in to use GoToAssist from Citrix.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Please fill out the field above, choose your agent and click the button to proceed.