Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Receive Live Remote Assistance

Start by contacting Practical Software Solutions support by phone at 704-721-6800 or by e-mail to discuss the details of your issue. If a consultant is available to give live remote assistance, they will go through the following steps with you:

Step 1: Go to

Step 2: Enter the number the consultant gives you.

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.