CONCORD, N.C. (July 20, 2011) — Practical Software Solutions, a Sage Authorized Partner, announced today that Force Protection, Inc., of Ladson, S.C., won first place in the Extraordinary Customer Experience category for the 2011 Sage Customer Awards.
The Extraordinary Customer Experience Award recognizes an organization that uses Sage solutions to consistently provide an extraordinary customer experience to its own customer base.
We're honored that Sage recognized Force Protection for the work they do with the U.S. Military, said Vince Stamey, Chief Executive Officer of Practical Software Solutions.
By using Sage ERP MAS 500, they were able to grow their business to meet the challenges of winning a large government contract and then change the business to a service and spares distribution model without changing software. We congratulate Force for winning this highly coveted award.
Founded in 1997, Force Protection is the nation’s leader for blast technology and counter improvised explosive device (IED) research. The company designs, manufactures, tests, delivers, and supports blast- and mine-protected vehicles around the world. Force Protection is located on a 260-acre campus 10 miles from Charleston Air Force Base.
Examples of the company's vehicles include the Buffalo, which features a 30-foot robotic arm with a remote-mounted camera and is specifically geared toward IED detection and removal; and the Cougar line of transport vehicles, used for everything from convoy support to reconnaissance and med-evac.
Originally, Force produced an average of one vehicle a month for R&D. After winning a government contract, Force was required to produce hundreds of vehicles over the course of a year.
As the government contract matured and Force is required to keep the vehicles in the combat theater repaired and maintained, the company is converting the business from a manufacturing business to service and spares business. Force now uses Sage ERP MAS 500 to manage its inventory and shipping in its spares warehouse.
The most quantifiable statistic Force Protection can provide when it comes to producing armor-plated vehicles during an active war: There has been only one reported death of a soldier who has been attacked while traveling in one of its vehicles. Through the implementation of Sage ERP MAS 500, Force has been able to turn out a product that has resulted in countless lives saved with a high level of customer satisfaction.
Customer Awards winners and their business partners were honored during a special tribute session at the Sage Summit conference in Washington, D.C., on July 13.
About Practical Software Solutions
Established in 1993 in Concord, N.C., Practical Software Solutions offers industry expertise in accounting, manufacturing, distribution, service management and professional services. The company's primary product offering is from Sage, the leader in business management solutions.Contact Us
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